Comments on: American Airlines: A Business Traveler’s Nightmare

By: Adam Broitman

Adam Broitman — Tue, 12 Jan 2010 15:46:44 +0000

Cindy, Debra, Stuck and Gary

It never ceases to amaze me how this post still gets attention with non word from AA.

I am sorry to hear about your experiences–may we all fly in peace on delta or elsewhere

By: Gary Agnew

Gary Agnew — Tue, 29 Dec 2009 20:37:46 +0000

February 2009 American Airlines charged me $125, for each leg of my trip (a total of $250), to carry the sporting equipment I required for my holiday, it would be reasonable to assume they would take all due care in delivering it to the tagged destination. At the time of this charge, no one ever suggested I would have to produce receipts for the ownership of my personal equipment if it were lost or damaged; however, the agent refused to check said baggage unless I paid the additional fee. The fact that American Airlines was negligent in caring for the items entrusted to them, and there by ruining my vacation, I have not submitted these damages as part of my loss claim, however perhaps I should. I will speak to my solicitor on that point. In fact, the hard sided carry case was smashed beyond repair and the fishing rods inside were missing as witnessed by the Agent in Baggage Claims at the Miami Airport. The one rod that remained in the case was damaged beyond repair. All this was examined by an AA Agent in Miami on arrival.
As American Airlines charged me for the transportation of my fishing poles, in addition to my personal airline fare, it is reasonable to presume American Airlines assumed responsibility of the equipment and therefore are responsible to ensure it was properly insured for its safeguard and delivered to the destination tagged.
Eight months later and several letters AA Management advised me if I cannot produce receipts for my property then the incident never happen. Now that is what I consider client abuse and a management philosophy that condones their employee’s theft practices. I have always believed that you treat others as you wish to be treated and that what goes around comes around. They lost a lot more than just my property they lost my respect.

By: Stuck in DFW

Stuck in DFW — Fri, 18 Dec 2009 03:26:53 +0000

I will NEVER fly AA again!

I’ve been in DFW since 10AM and am still hoping to get out at 9:30pm!

My schedule was to leave Austin at 7:50 AM, and connect in Dallas, and be in Cincinnati at 1:45PM.

There was an accident, and I ended up missing my Flight out of Austin (I was at the Airport 25 minutes before my flight, but was not able to checkin on time. No big deal, plenty of flight to DFW, and a number to Cincinnati. I got on the next flight to DFW on standy, but didn’t make my connection. I’m told to go to gate A8, that’s the next flight to Cincy – I wait until my flight is supposed to be boarding, and nothing – I finally look on the board, and the gates been change! NO ANNOUNCEMENT!!!! I guess that I fot there before they expected anyone to be there – so there was no need for an announcement! I run from gate 8 to gate 23 and am able to watch the door close. Next flight to Cincy from A21. I wait and am first on standby list. I get called up and get seat A10, but as I’m walking down the gangway, I get called back, my seat is now gone. Now I’m told the next flight is at 8PM out of gate 8A again. It’s 3PM, I go to gate 8A to wait. At about 7:30 there is no activity, so again I go to the board – the gate has changed again!!!!! It’s now at A21 – AGAIN!!! I run down to A21 and am told the flight is delayed till 9:30!

I’ve been in DFW for 11 hours, and have been running back and forth between gates trying to get on a dang flight – with no help from AA in the least! I doubt that when I get to Cincinnati I will be able to pick up my rental car – more money AA is costing me!!!!!

By: Debra

Debra — Tue, 01 Dec 2009 22:29:50 +0000

American Airlines is corrupt. All I wanted was to change my flight by ONE day. I wanted to fly out one day later. The ticket for that day was LESS than the one I had originally purchased. They wanted to charge a 150 dollar change fee to alter my flight. I would have to pay 70 dollars and some change once the price of the ticket was calculated. I didn’t want anything but that 70 dollars waived. Yet! The supervisor refused to accommodate me. I will never fly American Airlines AGAIN! I urge everyone to not fly American Airlines again. There are other airlines that provide excellent customer service. For a nonrefundable ticket, the cost is twice the amount. There are other airlines that simply charge 15 dollars upfront in case the reservation needs to be changed or cancelled. Never again will I choose to fly American Airlines versus these other companies.

By: Cindy

Cindy — Mon, 16 Nov 2009 20:23:31 +0000

I have been flying American Airlines for over 20 years since when I lived in Dallas. I was Plantium or Gold for many years. In the last two year I have tried to keep my status by buying up or doing a challange. Well, they will only let you do that once (even though I had cancer and could not travel for a time period). I have had 3 horrible experiences and wrote to their online compliant(only way you can complain). I never had any any response. An agent gave me the headquarter number and I talked to a lady and she was as rude as can be. She told me to send in everything again and I said I did not have the time. I tried to explain her my issues, but she would not even let me explain she said there was nothing they could do for me. I told her that my company uses American Airlines as their preferred carried, but I could fly another carried. Guess what, I will NEVER fly American Airlines again. It pretty bad when you crappy customer service to your business travelers. I will buy one share of stock and will be showing up to the next board meeting.

By: Niki

Niki — Sat, 03 Oct 2009 13:29:51 +0000

I had the misfortune of flying AA twice this week. Every single leg of my flight has had a delay. Right now is the second time where there have been maintenance issues with the plane.

I fly all the time, and manage to have no problems with any other airline but AA. Their substandard service and operations amaze me. The reliability and accountability are not prevalent.

So frustrating, and I join the ranks of those who hate AA

By: ken

ken — Fri, 02 Oct 2009 02:11:51 +0000

I hate american airlines too as I sit on the tarmack for 30 minutes waiting to pull up to the gate.

By: David

David — Thu, 17 Sep 2009 12:30:40 +0000

American Airlines cannot help themselves. It is truly a large legacy run airline. Leadership is blind to improvements necessary. Without government assistance they would have folded years ago. If we ran our business or households they way they do, running into the red, I would be forced to file bankruptcy…

They have are handcuffed to the Unions and not willing to work towards improving the airline…

By: Jim

Jim — Thu, 06 Aug 2009 01:04:37 +0000

Worst airline I have ever flown with, will also be the last time I fly with AA, your article really sums up their mentality.

By: mircea

mircea — Fri, 29 May 2009 01:35:48 +0000

I was supposed to fly from San Francisco to Miami via LA and after a short and somehow decent flight, i arrived to LA. Shortly after they announced that 1520 flight was canceled along with 3 other flights to Miami.

The airline did nothing to accommodate us in other flights, the only alternative was flying 12 hours later with 2 connections. I have never seen a rudest and uninterested in helping bunch of people. This is my second AA nightmare trip in 3 months. This airline deserves to go down and leave other companies that care do this job. Such a disgrace!!!